Returns & Refunds Policy

Last updated: 12^th January 2026

This Returns & Refunds Policy applies to all purchases made through the G&D Creative Solutions Ltd website.

1. Your Right to Cancel (Standard Items Only)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for standard (non-customised) items within 14 days of receiving the goods.

To cancel, you must notify us in writing within 14 days of delivery.

2. Items Excluded from the Right to Cancel

The right to cancel does not apply to:

• Customised or personalised items, including printed uniforms, embroidered items, or products made to order
• Items made to your specifications
• Items that have been altered or personalised in any way

This exclusion is lawful under UK consumer law and applies unless the item is faulty or incorrect due to our error.

3. Conditions for Returning Standard Items

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• Original packaging must be intact
• PPE items must be unused and unopened for hygiene and safety reasons

We reserve the right to refuse returns that do not meet these conditions.

4. Faulty or Incorrect Items

If an item is faulty, damaged, or incorrect due to our error:

• Please notify us as soon as reasonably possible
• Where appropriate, we may request photographs or further information
• We will offer a replacement, repair, or refund in line with consumer law

This applies to both standard and custom items.

5. Custom / Personalised Items

Custom or personalised items are produced based on the details you provide.

Please note:

• You are responsible for approving all text, sizes, and artwork
• We are not responsible for errors in customer-supplied information
• Returns or refunds will not be accepted for spelling, sizing, or design errors provided or approved by you

Refunds or replacements will only be offered where the fault is due to our mistake or a manufacturing defect.

6. How to Request a Return or Refund

To request a return, refund, or report a fault, please contact us at:

Email: complaints@gd-creativesolutions.co.uk

Please include:

• Your order number
• Details of the item(s)
• Reason for return or refund request
• Photos where applicable

7. Return Postage

• Return postage costs are the responsibility of the customer unless the item is faulty or incorrect
• We recommend using a tracked delivery service
• We are not responsible for items lost in transit during return

8. Refunds

• Approved refunds will be processed using the original payment method
• Refunds will be issued within 14 days of receiving the returned item(s) or confirming a fault
• Delivery charges are non-refundable unless the return is due to our error

9. PPE, Hygiene & Safety Items

For health and safety reasons, certain items such as PPE, earpieces, or personal equipment may not be returnable once opened, unless faulty.

This does not affect your statutory rights.

10. Changes to This Policy

We may update this Returns & Refunds Policy from time to time.
The version in force at the time of purchase will apply.